img

Shipping and returns

All available items are shipped worldwide and dispatched within 2-3 business days of ordering. Orders placed Friday to Sunday are shipped on the following Monday. In case of custom order, it takes about 5-7 business days to production.

You can choose between two delivery methods:

1) Regular post (standard shipping): international airmail service. Your order will be delivered through your local postal service. Tracking is limited to drop-off and delivery dates only.

2) EMS courier delivery (expedited shipping): The parcel is delivered by an EMS partner. Full tracking. You will be sent a tracking number when the order has been dispatched.

The delivery time and cost for both services are indicated in the shopping cart during check-out. Please note that the delivery time frames for both services are indications only. The actual delivery time depends on the speed of your local postal services and varies from country to country. Delays may occur if parcels are held up for inspection by local custom offices (applicable to non EU residents only).

If you are located outside the European Union: Import duties, value added tax or purchase tax may or may not be charged by your country of residence. These are not included in the item price or shipping cost and are the buyer’s responsibility. If you do not know how much, if any, import tax you might have to pay please check with your local tax authorities. Some countries may have restrictions on the import of certain goods or materials. Please make sure to check the importation rules of your country before placing an order.

RETURNS/EXCHANGES/FAILED DELIVERIES - GENERAL

These incidences are rare, but if a mistake has been made on my side I will go out of my way to put it right as soon and as best as I can. The buyer will of course be compensated for all costs involved in the return of a wrong/wrongly sent out order.

However, if the buyer has entered a wrong delivery address, changed his mind about an order, or failed to pick up the parcel (therefore causing it to be returned to Fixera organizers ), all costs involved in the return or re-sending of the order will be the responsibility of the buyer.

RETURNS

If you wish to cancel your order and return your item(s) for a refund, you need to contact us via email at customercare@fixera.org within 14 days of receiving the item(s). All items must be returned within 14 days of having informed us about your decision to cancel your order. We can only accept returned items in their original condition and packaging. Shipping charges are non refundable, and the return shipping charges are the buyer’s responsibility unless the return is necessary due to an error on our part.